Company: HP Enterprise Pvt Ltd
HP is the world’s largest provider of information technology infrastructure, software, services, and solutions to individuals and organizations of all sizes. Ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio to serve more than 1 billion customers in over 170 countries on six continents.
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Positions: Graduate Engineer
Job Location: Bangalore
Salary: Best in Industry
- BE/ B.Tech – CS, IS, EC, EEE, Instrumentation, Telecommunication
- 60% marks in the Engg.
- Willing to work in 24/7 including night.
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
- Proactively assist internal or external businesses and end-users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally. Add case resolution to KMS.
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Engages team members for support as required to ensure internal or external business and end-users/clients SLA demands are met.
- Develop partnership with and assist the Sales Pursuit team.